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At this time it seems that you are already in contact with the Resort Management team regarding any lingering concerns you may have, and we appreciate you taking the time to discuss this further as we always aim to respond to guest feedback both in word and in deed. Sandals also provided this for free and didn't make me go off property to get it. ) Sandals Barbados is an all-inclusive, couples-only retreat offering high-quality service and facilities. There was an outbreak at the prison and as any Country would do, those tests had to take priority. Response from Jenny G Baptiste, Owner at Sandals Barbados, Response from Beron Hurst, Owner at Sandals Barbados, Response from Shawn Redhead, Owner at Sandals Barbados. Carla did my massage as it was very much needed. An act of nature can happen anywhere and at anytime, be realistic. Tripadvisor Plus Subscription Terms & Conditions, St. Lawrence Gap Hotels with Free Parking. We were fortunate to be amongst guests who shared the same happiness just to be on vacation at a 5 star Resort in the Caribbean and set aside our "First World Problems ". A security guard sat outside our room all evening to ensure we didn’t not leave the room. Our room was clean and there were no issues. In this day and age we felt victorious and fortunate to have traveled from JFK Airport to Barbados then to the Resort and did not contract Covid-19. Together, we as guests made the best of our stay on the original side and had a lot of fun! On the morning of December 25th we were informed by Management who just received the list of results to, "pack it up, you're negative!!!" Staff employees began stay overnight to accommodate the guests who would want room service, drinks, etc because they could not travel back home after 10 pm. When we called, we discovered the resort was closed due to a covid outbreak. A bunch of us did. Service has gotten far quicker and the demeanor much friendlier since our past few visits. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. There are more places to choose from in the St. Lawrence Gap area. The Airport was thorough with instructions, ensuring everyone sanitized their hands, and followed protocols. This is the version of our website addressed to speakers of English in United Kingdom. This was one of the highlights of our trip and I highly recommend this. It was not until a couple days before we left that we discovered we couldn’t go to the beach in Barbados until many days into our trip after our second Covid test. We were extremely disappointed with Sandals. I will also mention I have a very rare autoimmune disease that places me in the very high risk category. We got a rapid PCR test because it was still a PCR test and we couldn’t get results back within 3 days on a regular PCR test. I don't want to leave out Neptune's where we did enjoy lunch. Butch's Steak House (Curtlee and Shamir) was steak heaven. Are there opportunities to exercise at Sandals Barbados? Learn how to kayak, scuba dive or snorkel in azure blue waters. A security guard sat outside our room all evening to ensure we didn’t not leave the room. We were told by the hotel we’d have our results back in 24 hours. Many travelers enjoy visiting George Washington House (3.1 miles), Garrison Savannah - Barbados Turf Club (2.8 miles), and Gun Hill Signal Station (4.9 miles). Every night turn down service knocked and provided clean towels. Featuring a number of Sandals firsts, including the first rooftop pool and bar, the first 4-lane bowling alley, Sandals first gourmet donut shop, and two new restaurant concepts – American Tavern and Chi Asian. We were denied a refund. Featuring a number of Sandals firsts, including the first rooftop pool and bar, the first 4-lane bowling alley, Sandals first gourmet donut shop, and two new restaurant concepts – American Tavern and Chi Asian. What food & drink options are available at Sandals Barbados? We did the Cool Runnings (II) Catamaran Cruise and Chris was our Captain. The same as home, it's who you choose to surround yourself with that dictates your overall mood and experience. This is right up with Dastaan (Ewell Bypass). Book Sandals Royal Barbados, St. Lawrence Gap on Tripadvisor: See 1,830 traveler reviews, 3,136 candid photos, and great deals for Sandals Royal Barbados, ranked #4 of 9 hotels in St. Lawrence Gap and rated 4.5 of 5 at Tripadvisor. We see and are relieved to note that you remained in contact with Resort Management since your return home and it is most regrettable if you remain dissatisfied with their response and the goodwill gesture that was extended to you. A final thank you to Charles, Cherri, Mr Drake and Barbara who kept it all on track. They upped it to 18 months. I actually went into the ocean a few times this vacation past my knees and the water temperature was warm! I was told that we would move rooms pending the results of the test, after two days. A second curfew restriction was set in place for 8 PM. Please see Annette's super helpful Review. The room that we were put in was a substitute room that was again not what we paid for and felt like a bait and switch. Are there opportunities to exercise at Sandals Barbados? What are some restaurants close to Sandals Barbados? All of our meals were excellent during our stay! have made the experience even more perfect. @sandals resort - please do not copy and paste your apology notice as that is no help. Unfortunately, I'm leaving out a few key employees names in an effort to give honest feedback on our vacation. We ALL were! We've never done this before in 15 years of vacationing. Sandals Barbados is advertised as 'all new'. Staff employees began stay overnight to accommodate the guests who would want room service, drinks, etc because they could not travel back home after 10 pm. Sandals Barbados: Outstanding!! We were originally booked for the Royal and understood that we would be on this side until our second negative test was received. We discovered on arrival that Sandals Barbados is now used as a quarantine hotel and when guests have cleared their second Covid PCR test they are transferred to Sandals Royal Barbados which is adjacent. Three other couples arrived with us and we all convened to the Calypso building and waited in seating away from the bar for our rooms. Own or manage this property? All of our meals were excellent during our stay! - See 4,613 traveller reviews, 4,849 candid photos, and great deals for St. Lawrence Gap, Barbados, at Tripadvisor. A credit in this situation is absolutely unacceptable after the misinformation we were repeatedly told. Experience the Royal Treatment at Sandals Royal Barbados, the all-new, all-suite all-inclusive resort in the spirited St. Lawrence Gap area. Thank you for taking the time to share your experience with us and other readers. The second room (same layout) was damp and very smelly and the noise continued. We were greeted by Concierge at the Club Sandals lounge, given drinks, and cold towels. Initially it was 10 pm and the Resort adjusted accordingly offering earlier dinner Reservations and keeping us informed. After further complaints, the a/c was improved and the smell reduced, however by that time our clothes were contaminated. Service has gotten far quicker and the demeanor much friendlier since our past few visits. If this can help ANYONE reconsider their trip I'll feel as though I have done something helpful here. Learn how to kayak, scuba dive or snorkel in azure blue waters. After. We got a rapid PCR test because it was still a PCR test and we couldn’t get results back within 3 days on a regular PCR test. I don't want to leave out Neptune's where we did enjoy lunch. Experience the Royal Treatment at Sandals Royal Barbados, the all-new, all-suite Caribbean all-inclusive resort in the spirited St. Lawrence Gap area. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our team. Were we thrilled upon learning we would need to pack up twice during our stay (?) Enjoy the freshest seafood and best rum punch this side of heaven. Hello and thank you for your review of your vacation at the Sandals Barbados. Sandals has regained approval https://www.nationnews.com/2021/01/12/sandals-barbados-regains-approval/ There is still entertain under this curfew, just in a simpler form to avoid drawing crowds congregating closely together. Guests were also graciously compensated by Sandals regardless of what you're reading. Charles, the manager checked on. See more questions & answers about this hotel from the Tripadvisor community. An act of nature can happen anywhere and at anytime, be realistic. Our first room at Sandals Royal (after transferring) was very nice, but a loud noise every 15 minutes through the night kept us awake. Our pre-arranged testing was done by Stage Zero and results were in within the guaranteed time frame. The entire vibe of this excursion was phenomenal and the food was freshly prepared and excellent. They upped it to 18 months. Together, we as guests made the best of our stay on the original side and had a lot of fun! (paid for a honeymoon suite and received king room). We feel very fortunate to be a part of the pioneering to open the world back up again with proper safety protocols. Some cookies are required to ensure your security, however some are optional and help us to …

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